Feedback & Complaints
We are committed to providing a high standard of service. If something has not met your expectations, we want to hear from you so we can put it right.
Step 1: Contact Us Directly
If you have a complaint about any aspect of our service, please contact us first. Most concerns are resolved quickly, and you should hear from us within five business days.
Step 2: External Dispute Resolution
If you are not satisfied with the outcome, or if we have not responded within 30 days, you may refer your complaint to the Australian Financial Complaints Authority (AFCA). AFCA provides a fair and accessible dispute resolution service at no cost to you.
Australian Financial Complaints Authority (AFCA)
- Online: www.afca.org.au
- Phone: 1800 931 678
- Email: infoafca.org.au
- Mail: GPO Box 3, Melbourne VIC 3001
You can also reach us through our general contact form.
Contact Us